Create a unified service experience with SAP Service Cloud
1. Purpose of Service Cloud
To explain the service cloud we would like you to know the benefits of service cloud they are: –
2. Intelligent scaling
Leverage artificial intelligence (AI), world-class language technology, and preconfigured bots to scale your business quickly.
3. Optimized services
Utilize the power of machine learning to optimize examination and assignment of incoming service tickets.
4. Automated fact-finding
Learn from both historical interactions and transactional records to automate answers more intelligently and productively.
5. Self-service options
Empower customers with self-service options to troubleshoot, schedule service, track requests, or get remote assistance.
Types of Service Cloud:
- Customer Service
- Field Service